Whether you hire a new team member or invest in training an existing one, you’ll gain a confident and skilled professional who excels in communication, handles challenges with professionalism, and enhances the nursery experience - leading to happier families, stronger relationships, and a thriving early years environment!

The Level 2 Early Years Customer Service Practitioner Standard is ideal for employers seeking to develop staff who are at least 16 years old, work in early years settings, and can demonstrate key customer service, communication, and basic literacy/numeracy skills. Employers may also support apprentices in completing English and Maths if needed.

Your apprentice will support the nursery by managing orders and purchasing, handling payments and fees, and providing valuable Early Years advice and guidance. They will play a key role in coordinating parent enquiries, conducting visits and show-arounds, and helping to generate sales. Additionally, they will assist with parent surveys and measuring customer satisfaction, ensuring a positive experience for families and strengthening relationships within your nursery community.

By supporting your apprentice through the Level 3 Early Years Customer service Specialist Apprenticeship, they can deepen their understanding of child development and take on greater responsibilities within your nursery or childcare setting. Alternatively, they can progress into leadership with a Team Leader Level 3 Apprenticeship standard where they’ll manage teams, drive operational success, and help elevate the quality of your early years environment, paving the way for future career growth and leadership opportunities within your organisation.

If you’re ready to invest in developing your team, funding won’t stand in your way! Apprenticeship training can be fully covered using your Apprenticeship Levy funds or government funding if you don’t pay the Levy. Additional financial support may also be available depending on circumstances, making it easier than ever to upskill your staff and strengthen your organisation.